SURFERS PARADISE CAR HIRE
BASIC RENTAL GUIDELINES
PERUSE the following carefully with respect to the basic Rental
Guidelines of Surfers Paradise Car Hire.
the terms and conditions of the Rental Agreement, Damage
Liabilities apply to all rentals and includes the following
VEHICLES, INCLUDING BUT NOT RESTRICTED TO SEDANS, HATCHBACKS, 8
SEATERS AND CONVERTIBLES
There is an
automatic Damage Liability of between $ 3,000 and $ 2,200.00 for
Drivers Aged 25 to 69 Years of Age. Optional Liability Reduction
Premium (LRP) is available to reduce multi-vehicle Damage
Liability to a nominal $ 385.00. As is the Policy of all Rental
Companies, the Liability chosen by the Hirer at the commencement
of the Car Hire will be held until such time as safe return of
the vehicle and/or until such time until the Owner and the
Company are indemnified in full.
Paradise Car Hire does not offer any so-called optional “PREMIUM
REDUCTION PACKAGE” as a supplement to the standard LRP at any
additional cost to reduce hirers’ liability. We have been
informed that this facility does not exist with Insurance
Companies and it is up to Hirers to check this fact out.
covered under Liability are and include:
Single Vehicle Accidents
are not covered under our standard LRP Package or under most
Travel Insurance Policies. In all instances full liability
applies to the hirer as we do not deal with nor enter into any
claim through your Travel Insurance Policy.
deposit (Bond) equal to the Hirers Standard liability is
pre-authorised on the nominated Credit Card on arrival. This is
cancelled on return subject to a final and satisfactory
inspection of the rental vehicle.
EFTPOS Bonds are NOT ACCEPTABLE under any circumstances.
HOLDERS MUST BE PRESENT ON COLLECTION OF THE VEHICLE, unless
prior arrangements have been made, and MUST sign and be included
on the Rental Agreement or any relevant DOCUMENT THAT WILL FORM
PART OF THE RENTAL AGREEMENT.
rates are in Australian Dollars (AU $). The Full Rental Payment
is made on collection of the vehicle. We ONLY accept Visa,
MasterCard, Bank Card, Cash and EFTPOS. No Travellers Cheques
are accepted at our Office.
WE DO NOT
ACCEPT EITHER AMEX or DINERS CLUB CARDS UNDER ANY CIRCUMSTANCES.
Rates Quoted are OFF PEAK and include Standard Damage Liability,
Free Kilometres Allowance as stipulated on the Rental Agreement
to a maximum of 150 Km Free Per Day unless otherwise indicated,
and 24 Hour Roadside Assistance. Rates do not include Fuel or
After Hours Service. All Pick Up and Drop Off Services are
conditional to Staff Availability and within the Local Area
AREA OF USE
AREA OF USE Rental Vehicles ARE to be driven within THE
Boundaries of Tweed Heads in the South, Sanctuary Cove in the
North and Tambourine Mountains in the West ONLY.
BYRON AREA OF USE Rental Vehicles ARE to be driven within THE
Boundaries of Byron Bay in the South, Brisbane City in the North
and Tambourine Mountains in the West ONLY. Charges Apply.
COAST TO BYRON AREA OF USE Rental Vehicles ARE to be driven
within THE Boundaries of Byron Bay in the South, Noosa Heads in
the North and Tambourine Mountains in the West ONLY. Charges
area of use is available as specified above. Such Request must
be stated and approved before commencement of hire and subject
to individual quotation and charges as are applicable. Use of
vehicle outside specified Boundaries as stated will attract
Penalties as stated on the Face of the Rental Agreement.
Day is 24 hours from time of commencement of the rental. Extra
hours are charged at 1/3rd of the Daily Rate up to 3 hours after
which time the full Daily Rate applies. Any intention of late
returns must be notified to our office giving sufficient notice
of at least 24 Hours prior to RETURN TIME as stated on the
Rental Agreement. There is NO REFUND for early returns. Should a
Hirer not return the Vehicle at the Specified Time and Date to
the Location as specified on the Rental Agreement, and this
action of the Hirer results in the Loss of a Booked Rental, then
the Hirer will be responsible and liable for the FULL AMOUNT of
that Booked Rental which will automatically be irrevocably
charged to the Hirers’ Credit Card.
Ages 25 Years to 69 Years
must hold a Current Driving License. We accept International and
Overseas Licenses too. Rates shown on our Web Site are for
drivers between the ages of 25 and 69 years.
Ages 69 Years to 79 Years
aged between 69 and 79 years of age, an additional charge of $
8.80 per day applies.
for drivers aged between 69 and 79 years of age can be seen in
our Terms and Conditions Page of this Web Site.
Ages 21 Years to 24 Years
aged between 21 and 24 years of age, an additional charge of $
8.80 per day applies.
for drivers aged between 21 and 24 years of age can be seen in
our Terms and Conditions Page of this Web Site.
Probationary and Ages 21 Years and Under
are on Probationary Licenses and Drivers under 21 years of age
are accepted. Charges, however, do apply as does Liability
Conditions as may be seen on the Terms and Conditions Page of
this Web Site.
However, We are now able to provide New Cars with
extras such as CD players, icy cold Air Conditioning and Air
Bags in automatic comfort at a comparatively lower rate.
However, if you hire an older vehicle, please do not be under
the misapprehension that you can claim the older car does not
suit you and therefore you require the New Car at the same rate.
What you pay for is what you will get and any upgrade will cost
you the full upgrade charges
roadside assistance with RACQ is included with all our rentals.
HOWEVER, Please Note that HUMAN ERROR Call Out incurs a $55
Service Fee. For example, Keys Locked in Car, Run Out of Fuel or
Lights Left On and battery becoming flat.
our customers to return fuel to the original starting level at
the commencement of the rental. We do not have fuelling
facilities on site. Lesser Fuel attracts charges as per Clause
4.1(c) of the Rental Agreement.
complementary Street Directories with all our vehicles.
Non-return incurs $ 40 replacement fee.
Infringements and Fines are the SOLE responsibility of the
Hirer. Infringements processed by Surfers Paradise Car Hire will
incur an $ 110.00 ADMINISTRATION FEE. All fines can and will be
traced back to the hirer. Other charges, including Statutory
Authorities like State Penalty Enforcement Registry (SPER) Fees
and Charges relating to fines will also be the responsibility of
ONE Baby or
Booster Seat is available FREE OF CHARGE (SUBJECT TO
AVAILABILITY). If no Baby and/or Booster Seat are available,
Seats may be hired for you at a cost of $ 3.30 Per Day or as
charged by Messrs. Holiday Hire who is our Suppliers of
Children’s Products. Extra Baby or Booster Seats are charged at
$ 3.30 per day Per Seat. It is advisable to pre-book
“COACH” PICK UP AND/OR DROP OFF
Arrival and Collection of your luggage, Please stand by the
Luggage Carousel of your Flight and you will see the Coach
Driver standing nearby with a Name Board which will have your
Surname on it. Please approach the Coach driver and identify
yourself and leave the rest in the Coach Drivers care.
“STAFF” PICK UP AND/OR DROP OFF
Flights: Various Modes of Pick Up and Drop Off are available for
our Customers. However, Certain Basics do apply.
Free and/or Paid Pick-up and Drop off services
are subject to availability and include a MAXIMUM of 4 persons
with reasonable luggage. ‘Reasonable luggage’ being no more than
can be safely stored within the vehicles ‘boot’ area. At NO time
will our company or its staff allow luggage or its contents to
be transported on the roof of or within the cabin area of a hire
Additional services can be purchased or arranged
by the Hirer, at the Hirers’ own expense, to transport any
excess persons or luggage that can not either be safely
transported or stored as outlined above.
In all instances the inability to transport the
Hirer’s excess baggage as outlined above will not constitute
grounds for cancellation of the Vehicle Hire and the original
Booking and/or Rental Agreement shall stand. Should the hirer
fail to collect the hire vehicle, then the total amount shall be
charged and the allotted hire time shall begin at the time noted
within the booking form. The hire period shall end at the time
and date shown within the original booking form irrespective of
the date and time of actual collection. Should the hirer fail to
return the vehicle at the original return time and date
additional rental charges will apply.
More than 7 days
– A Cancellation Fee equivalent to a Two (2) Day Rental
Within 7 days of hire - A Cancellation Fee
equivalent to a Three (3) Day Rental Fee;
Less than 24hours - A
Cancellation Fee equivalent to a Half the Cost of the Rental;
No Show At All - Up to and not excluding
the full cost of the Rental.
that has been confirmed, and requires an original reservation to
be changed, altered or amended will incur a Renewal Fee of $11
for each Amendment.
COMMUNICATIONS TO AND FROM THE COMPANY
All communications to the Company MUST be made in
writing, including requests for any Documentation, or
disagreements whatsoever. Verbal Requests and/or Phone Calls
will not be accepted as any form of communication and Hirers are
informed that this rule will be enforced.
With any Booking that has either been requested
or confirmed, whether from any part of Australia or the rest of
the world, it is imperative that the Hirer informs this Office
all Details about their Arrival and Departure Times in Local
Queensland or Australian Eastern Standard Times (AEST) ONLY as
all services provided by this Company is based on Local Times